Shipping Policy
Last Updated: 3/11/2026
HeartCraftDesignsCo is a retail brand operated by MG Retail Group LLC. Many of our products are made-to-order, personalized, or fulfilled through trusted production and shipping partners.
Please review our shipping policy below.
ORDER PROCESSING TIME
Most orders are processed within **2–7 business days** before shipment.
Processing times may vary depending on:
- Product type
- Customization or personalization requirements
- Order volume
- Holidays or peak shopping periods
Please note that processing time is separate from shipping time.
SHIPPING TIME
After your order has been processed and shipped, estimated delivery times will vary depending on the destination and shipping method selected at checkout.
Estimated delivery windows:
- United States: **3–10 business days**
- International orders: **7–21 business days** (if applicable)
Please note that these are estimated delivery timeframes and are not guaranteed.
CUSTOM OR PERSONALIZED ITEMS
Custom and personalized items may require additional production time before shipment. We appreciate your patience while we carefully prepare your order.
SHIPPING CONFIRMATION AND TRACKING
Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.
Please allow up to **48 hours** for tracking information to update after shipment.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided and the package is returned to us or our fulfillment partner, we may require additional shipping charges to resend the package.
We are not responsible for orders lost due to incorrect shipping information provided by the customer.
DELAYS
We are not responsible for shipping delays caused by:
- Postal carriers
- Weather conditions
- Customs processing
- Holiday volume
- Incorrect addresses
- Carrier service disruptions
While we will do our best to assist you, carrier-related delays are outside of our control once the package has been shipped.
LOST, STOLEN, OR DELIVERED PACKAGES
If tracking shows your package as delivered but you have not received it, please first:
- Check around your delivery area
- Ask neighbors or household members
- Contact the shipping carrier directly
We are not responsible for packages marked as delivered by the carrier.
INTERNATIONAL SHIPPING
If international shipping is available, customers are responsible for any customs duties, taxes, import fees, or related charges imposed by their country.
These charges are not included in product or shipping prices unless otherwise stated.
MULTIPLE SHIPMENTS
Some orders may arrive in separate packages depending on product type, fulfillment location, or inventory availability. If this happens, you may receive multiple tracking numbers.
CONTACT US
If you have any questions about your order or shipping status, please contact:
MG Retail Group LLC
Brand: HeartCraftDesignsCo
Email: heartcraftdesignsco@gmail.com