Privacy Policy
Last Updated: 3/11/2026
This Privacy Policy describes how HeartCraftDesignsCo, a retail brand operated by MG Retail Group LLC (“we,” “us,” or “our”), collects, uses, and shares your personal information when you visit or make a purchase from our website.
HeartCraftDesignsCo is operated by MG Retail Group LLC, a United States-based ecommerce retail company.
CONTACT INFORMATION
If you have questions about this Privacy Policy or would like to make a request regarding your personal information, you may contact us at:
MG Retail Group LLC
Brand: HeartCraftDesignsCo
Email: heartcraftdesignsco@gmail.com
PERSONAL INFORMATION WE COLLECT
When you visit our website, we may collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
The types of personal information we may collect include:
1. Device Information
Examples:
- Web browser version
- IP address
- Time zone
- Cookie information
- Pages or products viewed
- Search terms
- How you interact with the website
Purpose of collection:
- To load the website accurately for you
- To perform analytics on website usage
- To improve website functionality, security, and user experience
2. Order Information
Examples:
- Name
- Billing address
- Shipping address
- Payment information
- Email address
- Phone number
Purpose of collection:
- To process payments
- To fulfill orders
- To provide shipping and delivery
- To communicate with you about your order
- To screen orders for potential fraud or risk
- To provide customer support
3. Customer Support Information
Examples:
- Any information you provide when contacting us by email, contact form, or other communication methods
Purpose of collection:
- To respond to inquiries
- To resolve issues
- To improve our customer service
HOW WE COLLECT PERSONAL INFORMATION
We collect personal information in the following ways:
- Directly from you when you place an order, create an account, subscribe to our emails, or contact us
- Automatically through cookies, log files, pixels, analytics tools, and similar technologies when you browse our site
- From service providers who help us operate our store, process payments, fulfill orders, and provide analytics
HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information to:
- Provide products and services to you
- Process and fulfill orders
- Send order confirmations, shipping updates, and customer service messages
- Communicate with you regarding inquiries or support requests
- Improve our website, products, and services
- Detect, investigate, and prevent fraud or other illegal activity
- Comply with legal obligations
- Send marketing emails or promotional messages if you have subscribed or otherwise consented
COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, keep items in your cart, analyze traffic, and support marketing efforts.
Cookies are small text files placed on your device when you visit a website. Some cookies are necessary for the website to function properly, while others help us understand site usage and improve performance.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website.
We may also use analytics and marketing tools provided by third parties, including Shopify and other service providers, to understand how visitors use our website and to support advertising and remarketing efforts.
SHOPIFY
Our store is hosted by Shopify Inc. Shopify provides the ecommerce platform that allows us to sell our products and services to you.
Shopify may collect and process personal information necessary to operate the store, process orders, and provide related services. For more information, please review Shopify’s privacy practices.
PAYMENTS
We use third-party payment processors to securely process payments. We do not store full payment card details on our servers.
Depending on the payment method you choose, your payment information may be processed by third-party providers such as Shopify Payments, PayPal, or other payment processors made available at checkout.
If you choose PayPal as your payment method, relevant personal information required to process your transaction may be shared with PayPal. Please review PayPal’s privacy policy for more information about how PayPal processes your information.
ORDER FULFILLMENT AND SHIPPING
To fulfill your order, we may share necessary personal information with trusted service providers such as print-on-demand partners, manufacturers, fulfillment partners, shipping carriers, and logistics providers. This information is shared only as needed to process, fulfill, and deliver your order.
MARKETING COMMUNICATIONS
If you subscribe to our newsletter or marketing emails, we may use your personal information to send you updates about new products, promotions, or special offers.
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.
HOW WE SHARE YOUR PERSONAL INFORMATION
We may share your personal information with trusted third parties who help us operate our business, including:
- Shopify and ecommerce platform providers
- Payment processors
- Shipping and fulfillment providers
- Print-on-demand or production partners
- Customer service providers
- Analytics and marketing service providers
- Legal or regulatory authorities when required by law
We do not sell your personal information for money. However, some data sharing for analytics, advertising, or remarketing purposes may be considered “sharing” under certain privacy laws.
DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including maintaining business records, complying with legal obligations, resolving disputes, and enforcing agreements.
If you request deletion of your personal information, we may retain certain information as required by law, tax, accounting, fraud prevention, or legitimate business purposes.
DATA SECURITY
We take reasonable administrative, technical, and physical measures to protect your personal information. Our website uses SSL encryption and secure technologies to help protect your information during transmission.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
YOUR PRIVACY RIGHTS
Depending on your location, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Request restriction of certain processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
To make a privacy-related request, please contact us at heartcraftdesignsco@gmail.com.
Please note that we may need to verify your identity before processing your request.
INTERNATIONAL USERS
If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
By using our website, you understand and agree that your information may be transferred to countries outside your country of residence, which may have different data protection laws.
CHILDREN’S PRIVACY
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies before providing any personal information.
DO NOT TRACK
Because there is not yet a consistent industry standard for responding to Do Not Track browser signals, we do not currently alter our data collection and usage practices when we detect such a signal.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, legal obligations, or other reasons. Any changes will be posted on this page with the updated effective date.
CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
MG Retail Group LLC
Brand: HeartCraftDesignsCo
Email: heartcraftdesignsco@gmail.com