Refund Policy

Last Updated: 3/11/2026

Thank you for shopping with HeartCraftDesignsCo, a retail brand operated by MG Retail Group LLC.

We want you to feel confident when shopping with us. Because many of our items are made-to-order, personalized, or fulfilled through trusted production partners, our refund and return policy is designed to reflect the nature of our products.

RETURNS AND EXCHANGES

Because many of our products are custom-made, personalized, or produced on demand, we do not accept returns or exchanges for:

- Personalized or custom items
- Items ordered in the wrong size, color, or style by the customer
- Orders placed with an incorrect shipping address provided by the customer
- Buyer’s remorse or change of mind after production has begun

However, if your item arrives damaged, defective, misprinted, or incorrect, please contact us and we will work with you to make it right.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or not what you ordered, please contact us within **7 days of delivery** at:

heartcraftdesignsco@gmail.com

Please include:

- Your order number
- A brief description of the issue
- Clear photos showing the problem

If the issue is verified, we may offer one of the following at our discretion:

- A replacement item
- A refund to your original payment method
- Store credit, if appropriate

REFUNDS

Approved refunds will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund after it has been issued.

Refunds will not be granted for:

- Normal variations in color, texture, or appearance due to screen settings or handcrafted/custom production
- Delays caused by shipping carriers after the order has shipped
- Orders where the customer entered incorrect order or delivery information

ORDER CANCELLATIONS

Orders may only be canceled within **12 hours** of purchase, unless production has already started.

Because many of our items are processed quickly, we cannot guarantee cancellation requests made after that time.

To request a cancellation, email us as soon as possible at:

heartcraftdesignsco@gmail.com

LOST OR STOLEN PACKAGES

We are not responsible for lost or stolen packages marked as delivered by the carrier. If your tracking shows your order was delivered but you cannot locate it, please:

- Check around your delivery location
- Ask household members or neighbors
- Contact the shipping carrier directly

If you need assistance, we are happy to help point you in the right direction.

RETURN SHIPPING

If a return is approved due to an error on our part, we will provide instructions for the return or replacement process.

If a non-custom item is approved for return at our discretion, the customer may be responsible for return shipping costs unless otherwise stated.

CONTACT US

If you have any questions about this Refund Policy, please contact:

MG Retail Group LLC
Brand: HeartCraftDesignsCo
Email: heartcraftdesignsco@gmail.com